Shipping Information
PSI-PCI, Inc. follows the FTC guidelines governing online sales with regard to shipping. We generally expect to ship out your order within 3 business days of order receipt unless otherwise specified.
If we are not able to ship within the promised time due to backordered product, we will notify you of the delay and provide a revised shipment date. If this does not meet with your approval you have the right to cancel and get a full and prompt refund.
If you agree to the delay, our policy is to ship backordered products the day they are received into our office using the method specified in the original order.
Returns for non-broken or otherwise functioning tool will incur a $25.00 restocking fee. Broken item will be examined to determine cause of breakage and processed accordingly.
Finally, we reserve the right to cancel orders that a buyer is not qualified for (ie. EOI inspection stickers) or we can't fill in a timely manner. We will promptly notify you of our decision and make a refund.
Shipping Carriers
We generally ship FedEx Ground unless otherwise requested. You can now select expedited shipping in the cart at the time of order. We will ship it according to your preferred method assuming item availability.
Certain addresses (AK, HI or FPO/APO) will qualify for alternative shipping methods. Qualifying orders will be switched to USPS Priority Insured shipping and difference in shipping will be refunded.
Other US destinations may request USPS Priority Insured delivery however we will not guarantee your order when choosing this method. USPS proves unreliable more often than not, which is why we have switched to Fedex for our preferred delivery carrier. If you request to switch to USPS and they lose or damage your package a new order will be required to replace it. We apologize for the inconvenience however it is for your protection as well as ours.
International orders can take advantage of DHL shipping. We will automatically switch to that method for applicable orders. Difference in shipping costs will be refunded. If you are in an area that is unserviceable via DHL please inform us in your comments at checkout and we will switch to the best option you specify.
Refunds
As much as possible we will attempt to make a full refund for an item that was ordered and returned. Its condition will be considered.
Class refunds - Class sign up refund will be at the discretion of the independent affiliate instructor that you have contracted for the class.
It is our policy that once training materials are released for an Interactive Virtual Class the fee is non-refundable and the student will be moved to the next opportunity for training with the instructor they signed up with for training.
Show Class refunds - Due to the burden of contract with a tradeshow, classes offered at the tradeshow will be non-refundable. Students unable to attend the training at the show that they signed up for should work with PSI-PCI to enter an Interactive Virtual Course at the next available opportunity. Note: Missing the Visual Cylinder Inspection® or Valve Repair Technician course at a tradeshow (where all materials are provided for the training course) and taking it virtually at a later date will require the student have tools on hand to work with during class. Tool kits and packages are available from PSI-PCI.
Thank you,
PSI-PCI, Inc.